AHMED's CV
AHMED MAHMOUD IBRAHIM HAFEZ ELWAZIRY
Key Accounts Executive | Client Relationship Management
Profile summary
Adaptable professional transitioning from customer service advisor to key accounts executive, bringing 14 years of GCC experience across multiple sectors. Combines client relationship management, revenue recovery, and past due management expertise. Committed to delivering structured client care and building mutually beneficial solutions.
Career highlights
Revenue Recovery: Secured 65 million AED per year through direct client communication channels including calls, emails, and meetings.
Past Due Management: Collected 5.0 million AED annually in past due bills, earning recognition as Top Performer.
Client Care and Handover: Enforced enhanced handover procedures and customer experiences while supporting customers through transfer of financial and legal liability.
Key skills
Professional experience
Shaped core handover journeys and client communication standards across channels, steering financial liability transfers and debt collection targets in alignment with management plans.
- Enforced enhanced handover procedures and customer experiences.
- Maintained consistent customer communication across all channels using standard scripts.
- Achieved yearly collection targets approved by management to recover outstanding amounts.
- Supported customers through handover requirements to transfer financial and legal liability.
Steered property operations across residential villas and apartments for nonresident owners, taking charge of maintenance schedules and association payments while serving as the primary point of contact for tenant relations.
- Collected rental fees from tenants by addressing bounced cheques and unpaid balances while managing association service charges on behalf of absent owners.
- Maintained unit readiness by inspecting properties before lease release and after tenant vacating processes.
Reported directly to the finance director while managing client relationship protocols and debt recovery operations across the Dubai office, overseeing internal cross-functional handovers between finance and sales units.
- Secured 65 million AED per year through direct client communication channels including calls, emails, and meetings.
- Negotiated structured payment plans tailored to individual client financial situations while managing overdue accounts.
- Maintained updated client files in Salesforce, recording contact dates and informing clients of outstanding balances.
Reported to department leadership, managing portfolio risk operations and past due accounts. Directed customer outreach protocols and established structured repayment plans across assigned accounts.
- Collected 5.0 million AED annually in past due bills, earning recognition as Top Performer.
- Executed targeted collections on delinquent accounts aged over 90 days by verifying customer contact details through credit bureau data and background checks.
- Recorded new commitments to repay debt and transmitted statements of delinquencies to credit bureaus.
- Resolved billing and technical problems while assisting between 30 and 50 calls per day.
- Monitored customer communications to maintain established quality standards.
Education
Business Administration
Languages
Arabic · Native
English · Fluent